Online forms for Utility Billing & Municipal Court

Utilities Billing and Services

Utility Bill Payment Options - You can pay your utility bills online, at HEB, or by mail

• - Online payments website: https://www.municipalonlinepayments.com/portlandtx/utilities
• Mail payments to:  City of Portland - Utility Billing
                                1900 Billy G. Webb Dr.
                                 Portland, Tx 78374       
• For cash payments visit the Customer Service desk at HEB
• Deposit your utility bill payments at the Dropbox in the parking lot between City Hall and the Community Center

NOTE: You must include the service name & address on all correspondence.

NOTICE:
Please be aware that the City of Portland Utility Billing Service Provider has sent out emails stating that the current payment method, credit/debit card, is no longer valid and must be updated.  This was done in error related to an internal software issue.  This error did not result in any security breach or compromise of personal information.  If you received one of the emails, please disregard this email.  No action is required on your part.  If you updated your payment method or attempted to do so via the link in the email it did not result in any security breach or compromise of your personal information.  If you have any questions or concerns please contact the City of Portland Utility Billing Department at (361) 777-4500.  We apologize for any inconvenience.

Utility Forms - Processing these forms takes up to 24 hours

• New Service (Residential & Commercial) applications & information can be found here: New Water Service page
• Transfer Services application can be found here: Utilities Transfer Form
• Transfer Services information can be found here: Important Information for Transfer of Services
• Disconnect Services application can be found here: Utilities Disconnect Form
• Courtesy Water Service form can be found here: Courtesy Water Form

NOTE: Download and fill in the applications. Completed applications need to be mailed in or emailed. See the mailing address and email address below.

NOTE: Courtesy Water Service was suspended but has resumed as of 5/20.

Utility Billing Contact Information
Phone: 361-777-4500
Email: UtilityBilling@PortlandTx.gov
Mailing address: 1900 Billy G Webb Dr. Portland, TX 78374
NOTE: All forms must be downloaded, printed, filled out, scanned, and emailed to the Utility Billing Department.